Customer Service:- +91 90099 44388
Shipping & Delivery Policy
Do you ship outside India?
Yes, we deliver to more than 200 countries in the world and offer different shipping options as applicable.
How much does shipping cost?
Any order above Rs. 5000/- qualifies for free shipping in India. For the rest of the world any order above Rs. 15000/-
Shipping charges may apply on certain remote international postal codes for all orders.
Are there any duties and taxes?
For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.
The customs charges, taxes and duties or any other additional charges levied by the importing countries are to be paid by the buyer.
How do I know my order has been placed?
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.
How do I track my order?
Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in process the date of shipment to the date of your item being in the process of delivery.
When will I receive my order?
The estimated delivery time of each product is mentioned on the product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 2-8 weeks of receiving the order. Accessories will be shipped within 2 weeks, depending on the designer and product style. However, this is subject to availability and please refer to the mentioned product shipping time on the product.
Orders within India should reach the customer within 3-5 days after the date of dispatch. Orders outside India should reach the customer within 5-10 days after the date of dispatch.
Can I change my shipping address after my order has been placed?
If there is an error in the shipping address you specified at the time of checkout, please email us at aura_nagpur@yahoo.com or call us immediately at our customer care number. We are unable to change a shipping address or redirect orders once items have been dispatched.
Are my items insured?
Yes, all our products are insured from the time they leave Aura to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.
The confirmed orders shall be shipped between 5 to 50 days depending on the style you have ordered.
The details of the same shall be displayed on the product page at the time of placing the order.
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